Our Reviews

Excellent job in good time

okay

they told my wife she needed a new cabin filter, showed her the old one and she agreed that it needed to be replaced, $40 filter + $20 labor, if your tech. finds a clean filter during inspection and puts it back without labor charge ,why should she pay a labor charge for a dirty one and she did not ask them to check it.

Great service. Notified me immediately when completed. Finished ahead of schedule

I have always had a good experience here, everything explained well etc. Friendly people too.

Fine 255.00 labor a little bit high

Great Service

Very professional and helpful. Did a great job

Excellent service.

excellant service

Very satisfied with my appointment and was done in a very timely manner. Thank you.

The service department is always Respectful, courteous and prompt to any issues that may arise with my vehicle. The Service department has great costumer service in handling scheduling, phone etiquette and listening skills to figure out what is going on for repairs. I appreciate the excellence service and professionalism, Thank you!

On time, did the job required, and were friendly.

Fast and reliable

knowleged of the sale person.

I needed a lender car while our truck got serviced and they were happy to give me one!

Everything as expected

Excellent! I was driving into town and heard a scrapping noise in the wheel. Thielen's was just up a couple of blocks, so drove up and the first salesperson, indicated I should pull up to the service door and drove in. Nick was at the desk and asked the usual questions. He thought it to be the brakes....and he was correct. Four hours later, my car was repaired and ready to go. Nick and the lady that took care of the paperwork were so warm and friendly made me feel like people I had known. The waiting room and sales room were very pleasant also. Excellent service and communication at Thielen Motors!

The service work was fine, I have no issue with the work performed. But I had an oil change done and 200 miles later the check engine light came on with a oil sensor failure. I brought the truck back and the service department lowered the oil level down to the correct amount and then said the check engine light didn't go off but was totally unrelated and they would need to do diagnostics. Came back a couple days later and said the oil pump needed to be replaced but had nothing to do with the over filled oil change. I tried pushing back that they could be related and the over filled il could have cause the oil pump to fail, again I was told they were NOT related at all and they would take no responsibility or offer any help. I find it a pretty significant Co-incidence. The Fuel Management System failed last year at 95,000 and now at 107,000 we have an oil pump failure. Two major (expensive) engine failures, Not happy with the GM product, I've had 4 trucks with easily over 200,000 and now a new $40,000 plus truck doesn't even last 100,000 miles Very Disappointing

Friendly

We enjoyed working with Andy and appreciated his no pressure sales approach.

Had quick check in at Service Counter. Work was completed with in an hour as described.

GM it tef

They fixed my tire sensor as well as my back tire.

The service was excellent,I will continue to do my oil changes at Thielens!

We love Theilen Motors! Everyone is so friendly and they make the buying process fun! Service and finance are also great! We will always buy are vehichles here! Thanks Derrek,Andy and all involved!

friendly

The appointment was scheduled for the day after I called. The repair was finished in the stated time estimate. Everyone was friendly and happy help. Thank you!

Everything was done on time. Good job.

Very hospitable!

Your service reps are great guys and very helpful.

It was more than I wanted to spend, but Nick kept me informed about the ongoing situation and provided price updates as well. He kept it within an amount I could afford.

They were friendly and informative.

Had the truck serviced, they mentioned a couple of other things that were needed so had them take care of that as well!

Mike, Nathaniel, Derrick were so helpful .

The service department was helpful, courtesy and, as always, a joy to work with!

Very happy and a pleasant experience.

Was so easy to schedule an appointment. Staff is always so helpful and respectful. When needed always provides transportation to an appointment elsewhere.

Oil Change & a Tire Rotation today plus purge valve replacement and reset check engine light. Buick Enclave running great again. Thanks for great service !

Ease of making an appointment. Friendly service staff. I trust this dealership.

The issue was resolved.

Friendly prompt service

Steve was a great listener. He wanted to know what we wanted. Then checked his inventory and gave us choses. No pressure. He also gave us time to think about our options.

I was in for Oil change & Tire rotate plus rear brakes. Dealership found an old recall on air bags that was never done and completed at same time - Thank You !

Always friendly Always knowledgeable

They always communicate well and are very professional in the care of my vehicle.

Everyone was friendly and helpful. They kept me up-to-date on what was going on and asked my opinion about what needed to be done.

Fast & efficient service. Good people!

Helpful and communicative

They are very professional

Always great service.

my wife was very pleased with everyone and the car runs great.

Service crew did great. Was done in a timely manner.

I always have any service work on our vehicles done at Thielen Motors. Great people to work with.

All of employees were very courteous and helpful.

Mike always does a great job and assists us with anything that we need.

Service work was done in a friendly and timely manner.

EXCELLENT SERVICE THANK YOU.

Very good service. Very nice people.

Very good experience. Everything was on time and no issues.

Excellent in all aspects!

They did a good job.

Very good

Service people were all great. Just allot of money for an oil change. $163.00

Excellent service!

Good service

Always friendly and helpful service. Great, professional staff.

I receive great and consistent service!

Fast and professional

The service was fast and the staff was excellent.

I was very pleased with the service man that handled my truck, Nick Welsh

Everything was done as requested. They even checked on another concern I had.

Service came out 3 times to update me and show me what I needed! Nice staff

Excellent service prompt and friendly

Mike got me in right away which was very nice of him

Everything as expected, and service rep was up front and helpful.

Friendly and fast service

I appreciated that Mike got me in right away to fix my problem.

Excellent service.

Service got me taken care of in timely and professional manner.

Nash helped us with getting a loaner and was nice to work with.

Service did a great job. They took the extra time to diagnose the problem and then explained what was required to render the issue. They went above and beyond to not only take care of the problem but to ensure it was done correctly. Thank you.

Very prompt, very thorough, excellent as always!

Mike is great to work with. He knows my vehicle every time I pull up. I don't have to get out of car and be treated like its my first time there

They got the job done before lunch and the truck was back on the road!

Excellent people to do business with, everybody was professional and friendly. Will definitely tell friends and family to give them business. Sincerely, Glenn

Everyone was approachable and answered all the questions that I needed answered regarding shopping for a vehicle.

Nice to work with

Excellent job in good time

Wonderful crew.

Easy to schedule appointment, was a mixup on appointment date but got me in - was very thankful for that. Service and front counter employees were so kind and friendly. Easy to work with. Would highly recommend Thielen Motors in Park Rapids.

One of the best service departments I have seen

It took over 3 hours to do an oil change and put new rims on. I don't think it should have taken that long. I thought 2 hours would have been plenty of time. The guy that checks me in was very polite but could not explain why it was taking so long. Other than that everything else was fine.

Great job detailing our vehicle.

Very professional!

Great prompt service.

very good

Great service and very helpful staff.

Courteous and efficient as usual. I really appreciated getting in a little bit early. I wouldn't take my car anywhere else.

Just had a couple of warranty things taking care of! They did a good job!

Derrick was very helpful. Answered all of our questions. He was very helpful going through all the information we needed to know about our new Equinox. Thank you Derrick!!

Oil change air cabin filters

Longer wait time than expected

Good

Everyone was very pleasant to work with

Nash was our salesman, very happy with the way they handled the sale of our new car.

Friendly and prompt service. Clean waiting room. Did not try to sell me anything I did not need.

Nick is always great to work with

The service was great

Professional, timely

Our service experience has always been excellent at Thielands. The service manager and staff are top notch.

Always extremely polite. I never worry about my vehicle service with the team in Park Rapids.

thank you for tire adjustments the car rides quieter.

Friendly, no sales pressure, very helpful easy process and very happy with the new vehicle.

They took care of us as usual!

Mike, Nick, Linda, Elaine, Andy everyone helpful, friendly, and professional

Greeted as soon as we got there and got cart checked in without any issues. Waiting area was clean and comfortable and the coffee and water was nice to have. Staff came over and talked about any issues and talked about potential options.

Required work was successfully completed to my satisfaction. No issues.

They got my truck in and out of the shop in a very reasonable amount of time!

Service was prompt, friendly, and professional. Nick was very helpful. I will be back.

Friendly & professional.

Great service, solid communication - thanks for the assistance!

Excellent service.

Nick took great care of us!

They took care of my warranty issue. When they found out that the bumper and fender needed to be removed (which would take longer) to change a tail light bulb they notified me and offered a courtesy car. Work was completed as promised.

Great service. Timely, professional and courteous.

on time

Helpfull and knowledeable staff

A job well done. Only thing that limits us to bringing the truck in regularly for maintenance is the cost. Otherwise we are happy with your work.

Nick is the BEST!!!!

Nice place to sit and wait and car brought right up front.

Great job thank you

Good job

Andy B., Derrik and Lisa were all very helpful and easy to work with. They answered all my questions. They all were very friendly.

Nash was great. Very professional, courteous and paid attention to details. Made the whole experience enjoyable.

we are always happy with the service at Thielan

Great service!

Quick, excellent service

Friendly and efficient service

Friendly staff who worked hard for us.

Excellent service, as always!!

Love dealing with Mike Weaver. Friendly, helpful and honest. All around good person

everyone was great

The employees are professional, courteous and very helpful

A pleasant experience with professional people.

Great services as always

I had a problem while on vacation. The service department diagnosed the problem and fixed it ion just a couple of hours. Everyone from the service manager to the cashier treated me in a friendly manner. I would recommend this dealership to anyone.

Have complained about the same noise multiple times with video recordings and service techs are still unable to diagnose. Will be taking to different GMC dealership. Regret purchasing vehicle.

Friendly.. professional..

Great services as always.

Mike is the best.

Very good.

Friendly atmosphere. Honest people, family, friendly, and good rates.

Derrick was our salesman and Lisa did the financial stuff for us. They were both great!!! They made us feel like we were VIP's.

They guys are great to work with.

Great Job ! Oil Change & Tire rotation in & out in 45 minutes

Thank you for working with me to get this done and the ride to my home so I didn't have to sit there and wait!

Great service, polite, helpful & timely.